Frequently Asked Questions
We do not accept any returns. In an unfortunate event that the crystal / item arrives damaged or broken, a refund can be arranged accordingly.
Moon Convos is based in Hong Kong.
- Local orders shipping fee start from $30 HKD via SF courier. Price will be determined by the weight of the package. Tracking information will be provided for all orders.
- International Orders: Fedex will be the selected courier to ensure your order is sent to you with speed and safety. Postage prices will vary depending on location and weight of delivery. This will be calculated at the checkout, however please feel free to email us for any additional information.